866-497-1006

FAQs

Questions and Answers – FAQs

The following list contains the most frequently asked questions about our collection agency and its services. If you have a question not answered here please call our office at 1-866-497-1006.

Table of Contents

NOTE: Each question is a link to the answer below

  1. What is your collection fee?
  2. Are there any other fees I may incur during the collection process?
  3. Once I place my claim with Your Collection Solution, LLC, can I continue to contact the debtor?
  4. What documentation is needed to place a collection claim?
  5. Can you provide references?
  6. How do I get started?
  7. Will I have to sign a contract?
  8. Is there a charge to place my claim(s)?
  9. Can you locate someone if they move?
  10. Are there any guarantees you will collect?
  11. How fast will my money be collected?

 

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What is your collection fee?

  • If there’s no collection, there’s no fee. We do not require up-front fees or retainers.
  • If you place a claim with a judgment, or your claim is placed with an attorney our collection fee is 40% of what is collected.
  • 33% for Commercial claims without judgment and fee increases to 40% once your claim is placed with an attorney
  • Our Client Agreement is required before placing a claim. This form outlines all details listed herein.

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Are there any other expenses I may incur during the collection process?
If your claim is placed with an attorney or if a judgment needs to be enforced, you are required to pay costs associated. Please note you will be contacted first to discuss ANY expenses.These costs may include, but are not limited to Court filing fees, Service of Process, post-judgment execution and certified mail. For more information, contact us by phone at 866-497-1006.

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Once I place my claim with Your Collection Solution, LLC, can I continue to contact the debtor?

Once you have placed the claim with our agency, you are required to stop any and all in-house collection activity, mailings and verbal communication with the debtor. If the debtor contacts you, simply state YCS is handling the matter and refer them to our office. Should you receive payment, you are bound by the Client Agreement contract to report the payment to our office. We will invoice you for our fee.

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What documentation is needed to place a collection claim?
Provide copies of invoices, contracts, statements, bounced checks, judgments, letters or emails. Include any other documentation showing proof of the debt and attempts to communicate with the debtor. We also suggest you prepare a history of any collection attempts made and include responses received, if any.

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Can you provide references?
Yes, contact our office for a list of references from current clients. You may also want to check out our Collection Testimonials page to read what some of our clients had to say about our services.

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How do I get started?
Click on the Get Started! Place a Claim link found throughout the Web site and follow the simple instructions provided there. We require a Client Agreement to be signed and on file before collection work begins. Read and sign the Client Agreement and fax or mail it with your collection claims and other proof of debt documentation.

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How much does this cost?
There is no fee to place a collection claim and no up-front fee or retainer. Our fee is contingent upon collection. If we do not collect, there is no collection fee.

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Will I have to sign some sort of contract or agreement?
Yes, a Client Agreement contract is required before collection work begins. The Client Agreement is necessary to disclose the responsibilities of both the agency and the client. However, our Client Agreement does not lock you into any time or exclusivity commitments. You are free to cease collection attempts at will as long as YCS is not collecting payments, enforcing a judgment or negotiating a settlement with the debtor.

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Is there a charge to place my claim(s)?
No. There is only a fee if we collect.

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Can you locate someone if they move?
Yes, it is possible. We utilize several top level search databases and resources which provide various types of information needed to locate someone. 

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Are there any guarantees you will collect?
No, we cannot guarantee collection. However our collection agency only gets paid if we are able to collect, so you are assured every attempt will be made to collect the debt.

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How fast will my money be collected?
It is important to understand not all debts can be collected. Some debtors may not pay until they are threatened with legal action, others may never pay. Many debtors pay when they need to make a major purchase and need to clean up their credit.

Hours of operation:
Monday – Friday 8:00am-4:30pm, Eastern Standard Time

In NY or NJ call toll free 1-866-497-1006
In Rochester NY area dial 585-385-1046
(Fax) 1-585-385-1074

Your Collection Solution, LLC
P.O. Box 25201
Rochester, NY 14625